Report on Consumer Awareness

"E- Consumer under Consumer Protection Act, 2018"

Prof. (Dr.) Ashok R. Patil, addressed the faculty members of GEF on Consumer Protection Act, 2019 with special reference to E- Consumer and the related rules under the rules and regulations of Consumer Protection Act, 2019. The session provided an overview of changes that was made in 2019 Act from the previous statute of 1986. Prof. Patil provided details regarding the procedures, composition along with the challenges in approaching the forums. It was also pointed out by Prof. Patil that around 93.6% of unsatisfied customers do not file a complaint. The lecture provided details on online dispute resolution, steps and how it has eased the process. The session was followed by question and answer. It was an informative and interactive session.